Eligibility for Returns

We accept returns only for defective or damaged items. To qualify for a return:

• The item must be unused, in its original packaging, and in the same condition it was received.

• You must notify us within 7 days of receiving the item.

• Proof of purchase (receipt or invoice) must be provided.

Non-Returnable Items

Due to the nature of our business, we do not accept returns on:

• Items ordered in error or due to a change of mind

• Products that have been installed or used

• Custom or special orders

Reporting an Issue

If your order arrives damaged or defective:

1. Take clear photos of the product and packaging.

2. Contact our support team within 7 days of delivery.

3. Send the images along with your order details to:
   Email: [Insert Email Address]

Return Process

Once your return is approved:

• You may bring the item back to our warehouse, or

• We can assist in arranging pickup (shipping costs apply and are the customer’s responsibility).

Please note: All return shipping fees are covered by the customer, unless otherwise stated by Tap Crafts in writing.

Refunds

If your return is approved:

• You may receive a replacement item or store credit.

• We do not offer cash refunds unless required by law.

• Refunds (where applicable) are processed within 7–14 business days after the returned item is received and inspected.

If you have any questions about our Return Policy or need help with a return, please get in touch with us directly:

Phone: [Insert Phone Number]
Email: [Insert Email Address]

Your satisfaction is important to us — thank you for choosing Tap Crafts.